ResourcesSupport & Troubleshooting
Pillar 03 - Support & Diagnostics
Troubleshooting & Device Guides
Diagnostic entry point for solar plant telemetry, edge hardware, and SCADA field devices. Select your hardware architecture or search symptoms like “RS-485”, “RMS offline”, or “WTI” to run step-by-step diagnostic resolution trees.
Interactive Diagnostic Engine
Step-by-Step Diagnostic Tree
[Active Device: RMS-KUSUM]
01
Select Device
Select hardware model or module
02
Identify Issue
Choose error symptom
03
Run Diagnostics
Site checklist & telemetry verify
04
Resolution Steps
Guided hardware & wiring checks
05
Result & Support
Resolution / Escalation Ticket
Select Target Hardware Family
Step 01 / 05Choose the Intellisolar field telemetry device or plant controller currently experiencing communication, power, or sensor telemetry interruptions.
RMS-KUSUM
Live Guide
RMS / Pump Controller
PM-KUSUM Compliant Units
Initialize Flow
DCU-MOD
In Dev
Raptor Series DCU
Raptor-G / Raptor-D / Raptor-F
Select Device
STK-GPRS
In Dev
GPRS / 4G Stick Logger
Plug & Play Inverter Telemetry
Select Device
SCD-RTU
In Dev
Solar SCADA Gateway
Central Controller & RTU
Select Device
Ready: Click on RMS / Pump Controller to initiate diagnostic verification.
Field Protocols & Reliability
Preventive Maintenance & Safety Standards
[RMS & SCADA Field Compliance]
Preventive Maintenance Schedule
Periodic inspection intervals for continuous solar telemetry uptime1
Check RMS Panel power supply2
Check communication status3
Inspect RS-485 connections4
Check earthing5
Check for dust, moisture and insects6
Verify data on IntelliPortal and MNRE PortalField Safety Precautions
Mandatory Site ProtocolsPersonnel must strictly observe these safety precautions before opening or servicing any Intellisolar RMS or SCADA panel.
Always switch OFF the power supply before performing maintenance.
Use proper PPE (Personal Protective Equipment) while working on electrical equipment.
Do not modify panel wiring without authorization.
Ensure proper earthing before commissioning or maintenance activities.
Keep the panel door closed and locked after maintenance.
Adherence ensures compliance with CEA & MNRE safety standards.
Documentation & Manuals
Official Hardware & Setup Guides
No hardware setup guides or technical manuals published yet.
Need Direct Engineering Assistance?
Our technical support and SCADA engineering teams are available to assist with complex site commissioning, gateway diagnostics, and DISCOM RMS compliance.
